The Transformation to a Data-Driven Organization
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  Terry Milholland   Terry Milholland
Chief Technology Officer
Internal Revenue Service


Tuesday, May 1, 2012
08:30 AM - 09:20 AM

Level:  Business / Non-Technical

Following a successful career within several major private-sector organizations, including Boeing, Visa and EDS, Terry Milholland took on his biggest challenge when he was appointed as the first Chief Technology Officer (CTO) of the Internal Revenue Service (IRS). In that role he is charged with managing all aspects of the systems that operate the US national tax infrastructure, overseeing a multi-billion dollar budget and the 7,000-person organization that maintains over 400 systems. The entire Modernization and Information Technology Services division of the IRS, including its current CIO, reports to him.

One of the first things he realized at the start of his tenure was that the IRS data management architecture was in urgent need of an overhaul. For example, simple taxpayer lookups were not made by a standard identifier (such as social security number) but with combinations of alternate traits, such as address and marital status. Legacy systems desperately had to be modernized, yet with so much at stake in terms of reliability, time-sensitivity, privacy controls, public trust and congressional accountability, the scrutiny and risks involved were enormous.

Terry had his work cut out for him, but four years down the path he is now able to describe the journey, including its challenges and successes. This presentation will describe how he transformed the IRS behemoth from its reliance on a 1960s technology infrastructure, into a more effective, data-driven and data-conscious organization.

Mr. Terry Milholland, the first CTO for the IRS, is responsible for all aspects of the systems that operate the nation's tax infrastructure. Mr. Milholland oversees the 7,000-person Modernization and Information Technology Services (MITS) organization, which maintains the 400 systems involved in processing 200 million tax returns annually. Terry brings three decades of technology leadership to this position. Most recently, he served as the executive vice president and CTO for Visa International. Previously, Terry served as the CIO and CTO for Electronic Data Systems Corporation and as the CIO of the Boeing Company.

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